Privacy policy

Privacy Policy
Last updated: 15 June 2025

Your privacy is important to us. This Privacy Policy explains how Kaya & Olivia (“we”, “our”, “our store”) collects, uses and protects your personal information when you visit or make a purchase at www.kaya-and-olivia.com.

1. Information We Collect
When you visit our website, we automatically collect certain information about your device, including your browser type, IP address, time zone, and some cookies installed on your device.

As you browse the site, we also collect information about the pages or products you view, the websites or search terms that referred you to us, and how you interact with the site.

We also collect the information you voluntarily provide, such as:

  • Name

  • Shipping address

  • Email address

  • Phone number

  • Payment information (e.g. credit card or PayPal details)

2. How We Use Your Information
We use your information to:

  • Process and deliver your orders

  • Communicate with you

  • Detect and prevent fraud or suspicious activity

  • Optimise your browsing experience

  • Comply with legal obligations

With your consent, we may also send you promotional emails and newsletters. You can unsubscribe at any time.

3. Sharing Your Information
We do not sell or share your personal data with third parties, except when necessary to operate our store and fulfil your orders (e.g. shipping providers, payment processors or email marketing platforms).

We use Shopify to host our online store. You can read Shopify’s privacy policy here: https://www.shopify.com/legal/privacy

We may also share your information if required by law or to protect our legal rights.

4. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access the personal information we hold about you

  • Request corrections, updates or deletion of your data

  • Withdraw your consent for marketing communications

To exercise any of these rights, contact us at: hello@kaya-and-olivia.com

5. Data Retention
We retain your data only for as long as necessary to fulfil the purposes it was collected for, unless we are legally required to keep it longer (e.g. for tax purposes).

6. Cookies
We use cookies to enhance your experience on our site, analyse traffic and remember your preferences. You can manage cookies through your browser settings.

7. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the corresponding update date.

8. Contact
If you have any questions about this policy or your personal data, feel free to contact us:

📧 hello@kaya-and-olivia.com
🌐 www.kaya-and-olivia.com